It’s Time to End the Spin Cycle

scampi_2051714cWith less than three weeks before Election Day, the spin of this year’s U.S. Presidential political campaign is spinning out of control.

I spent the first half of my professional career in public relations and marketing, so I know what spin looks like, sounds like, and feels like. Just so you know, spin is the action taken by public relations professionals to meet the objectives of their PR campaign. Spinning or fluffing can often be defined as the art of presenting something negative in a more positive light. The person creating the spin is called a spin doctor.

One of the most frequently used words by the media regarding this year’s Presidential campaign is “unprecedented.” We have never seen anything like this, and hopefully we will never see it again.

For the educated professional like me, I can tell a spin when it’s in action. It has a certain look, sound, and feel to it. No matter what the negative charge or accusation, the spin that follows is either appalling or amusing to me. I can see right through it. But average Americans who don’t have a public relations background have no clue what’s happening. They don’t see the strategic spin for what it is. They take the words that were spoken by the candidate or their surrogates verbatim and begin repeating them as if they were the truth.

What has happened in this election is that those spins don’t just get summed up in one or two sound bytes, get featured for a day, and then are dropped. Instead, that spin remains spinning for days or weeks until we, the American voters, feel like we are trapped in this perpetual spin cycle.

We have witnessed a series of spins in recent weeks.

Recently, the national media aired an audio recorded conversation between Donald Trump and Billy Bush while they were killing time preparing for an interview with Access Hollywood back in 2005. The language used by the media and the public presented a deeper issue, which was potentially harmful to Donald Trump’s campaign: his sexual misconduct, which was then referred to as sexual assault. Trump’s spin, which included the phrase “locker room talk” tried to minimize, even dismiss, his behavior.

What happened next? Women were outraged. Multiple allegations of sexual assault came pouring in from women stating that Donald Trump had fondled, kissed, or groped them in the past. The “locker room talk” spin has dominated the news cycle for nearly two weeks and doesn’t show any signs of stopping. Building on the locker room talk spin, Donald Trump said all of these allegations were fabricated, which is another spin. Even Melania Trump came to her husband’s defense in an interview with CNN’s Anderson Cooper, referring to the incident as “boy talk” and suggesting that Billy Bush initiated the conversation. Let me add one note worth mentioning. Melanie Trump’s comments came more than ten days after the Bush-Trump tapes were leaked. Timing for this defense did not work in Trump’s favor. Even Stephen Colbert’s Melania Trump surrogate, Tony Award winning actress Laura Benanti, joined the Donald’s defense.

The latest spin of the Trump campaign is that the entire 2016 U.S. Presidential election process is rigged. Many Republican and Democratic leaders are speaking up, defending the American electoral process. And yet the spin is out there and continues to grow.

Listen to the key words or phrases from these recent spin cycle examples: Locker room talk, fabricated, boy talk, rigged. When does it end? I would like to say it will all end on November 8, 2016, Election Day, but I know better. These multiple spins have some American voters’ emotions running high. Let’s not get swept away with talk. Instead, let’s focus on the issues. America has more important work to do, and we need to do it together.

Body Language Speaks Volumes in Second Presidential Debate

cnn.com

cnn.com

The second U.S. Presidential Debate between Donald Trump and Hillary Clinton, which aired on October 10, 2016, was less about verbal exchanges or barbs and more about nonverbal (or silent) language. Trump and Clinton both revealed their attitudes through nonverbal language. Here’s what stood out to me:

No opening handshake. The media repeatedly described this behavior as “unprecedented.” I agree. Even when you dislike or disagree with an opponent, you still extend the courtesy of a handshake. Knowing what had transpired in the media leading up to the second debate, we can certainly understand why there was no handshake. I am surprised that no one in the media mentioned how honest this gesture was. It revealed deeper emotions.

Trump’s dominant, invasive physical stance. Throughout the debate, Trump physically stood close to Clinton while she answered audience questions, sometimes standing right behind her, invading her personal space on the platform. The media (and women, I might add) picked up on this right away. Words like “stalking” have been used in media reports. In a professional arena, such as a debate platform, candidates follow certain protocols or extend courtesies to one another. Candidates have their own designated seated areas. While they are allowed to walk to any part of the platform, they remain mindful of their opponent’s physical position. Trump continued to break protocol. He also wandered and paced the platform while Clinton responded to audience questions, which could be interpreted as a lack of respect or a lack of engagement.

Clinton’s appropriate use of the platform. Clinton came closer to audience members when answering questions, creating an intimate space for dialogue. She followed platform protocol and did not invade Trump’s physical space at any time.

screen-shot-2016-10-11-at-12-11-59-pmTrump’s lack of control over facial expressions. Trump’s visible facial expressions included pursed lips, pouting, furrowed brows, rolling of the eyes, and finger pointing. His nonverbal behavior can be summed up in one phrase: arrogant bullying.

screen-shot-2016-10-11-at-12-14-22-pmClinton’s smiling during Trump’s negative attacks. Hillary Clinton demonstrated significant restraint during Trump’s repeated verbal assaults. I would have loved to have asked Clinton, “Penny for your thoughts” during those moments. Never before has a politician’s nonverbal language been scrutinized as much as Hillary Clinton’s. When she doesn’t smile, media advisors say she needs to smile more. When she does smile, advisors say she needs to tone down the smiling. It seems that no matter what she does, it’s just not right. I thought she handled Trump’s assaults with grace and professionalism. Some people may have perceived her smiles as artificial, however, I felt she used smiling as a way to remain positive in her remarks.

Closing handshake. Well, despite the unprecedented lack of a handshake at the beginning of the debate, the Presidential candidates enjoyed a closing handshake at the end of the debate. Was it because they felt all warm and fuzzy from the closing question, which asked each candidate to say something positive about the other? Hmmm…..Change of heart or following protocol?

Unfortunately, I don’t have the capability of reviewing Trump’s or Clinton’s micro expressions using slow-motion replay technology. Psychologist Dr. Paul Ekman co-discovered the phrase micro expressions. These brief facial expressions (lasting just 1/15 to 1/25 of a second), can reveal a deeper or masked truth about a person’s attitude or behavior. Examples include quick raising of the corner of the lips, expanding or contracting of the iris, narrowing or opening of the eyes, etc. Ekman’s work became the basis for a FOX television program, Lie to Me, which ran three seasons, 2009-2011. A short Guide to Reading Micro Expressions may prove helpful in deciphering the facial expressions during this second debate.

The lesson: Become aware of your nonverbal language because it speaks volumes about who you are as a person and who you are as a professional. Are you presenting yourself well through your nonverbal language?

What Makes Your Day Great?

ethanthankyouOne statement that can make your day a great one is a sincere “Thank you.” It’s a simple statement, one of the most common that you hear.

When you are on the receiving end of “Thank you,” something wonderful happens. You feel recognized, valued, and appreciated. You feel like the other person took the time to speak from the heart.

One such thank you arrived in our mailbox recently. It was sent to my husband and me by our “adopted” godson, Ethan. I say adopted because we are not his official godparents, rather, we are godparents to his older brother, Andrew. Truth be told, we’re also adopted godparents to their older sister, Alexis.

From the outside, it looked like a normal thank you card from American Greetings. The sentiment inside is what truly made my day. On the inside left panel was a huge THANK YOU, perfectly handwritten in all caps. The note began with an appropriate salutation: “Uncle Christine and Aunt Mark.” Years ago when the kids were still living at home, their mom, one of my best and longtime friends, made the mistake of mixing up our names. When all three kids heard it, they burst into laughter. Somehow, it magically stuck, and it has been that way ever since. That happy accident became a new moniker for us. I am Uncle Christine and Mark is Aunt Mark.

Ethan just began his freshman year of college. He was thanking us for his graduation gift and something more. He was thanking us for being who we are, and for being in his life. I love his first sentence: “You two are some of my favorite people on the planet.” The note continues with “I look up to you two more than anyone in my life and I’m not just saying that.” He went on to tell Mark and me how he feels about us. His note was very touching, and yes, it made me teary-eyed.

The moment I finished reading the thank you note, I told Mark, “Let’s keep this out as a reminder. Any time we’re having a bad day, we can simply pick it up and read it again to lift our spirits.”

Poetry and songs relate to this solo journey called life. We can sometimes feel alone, undervalued or under appreciated, like we don’t matter, or like people don’t care. Then we realize – through some small recognition by other people – that we are not alone, that we do matter, that they do care, that we have influenced their lives in some way…just like Ethan’s note stated.

Let me ask you this: Who was the last person you said “thank you” to? Was it a clerk at a store? A server at a restaurant? A co-worker? A team member? Your spouse? Your partner? Never underestimate the power of thank you. You just might make someone else’s day.

Professionalism and the Presidency

Donald Trump and Hillary Clinton meet at the first Presidential Debate, nbcnews.com

Donald Trump and Hillary Clinton meet at the first Presidential Debate, nbcnews.com

For those of you who follow my posts, you know that I am a thought leader on professionalism in the workplace. I even wrote a book about it.

This week, I am using that thought leadership lens to look at the first U.S. presidential debate between Hillary Clinton and Donald Trump. After all, the position of President of the United States is the highest and most professional role that any American can hold.

I have shared some of the qualities that the President must possess to represent our country here and abroad, and I have provided a score in each of these categories. You may agree or disagree with my thoughts, and that’s okay.

Leadership. Hillary Clinton was the first to extend her hand to Donald Trump for an historical handshake as they both entered the stage. Clinton then walked to NBC-TV news anchor Lester Holt, moderator, and extended her hand. A leader takes the initiative. She set the tone. Score 1 for Hillary.

Clarity. For each question that was asked of Hillary Clinton, she answered the question clearly, offering factual information. The majority of Donald Trump’s responses were off topic, vague, or not connected with the question in any way. Quite frankly, he side-stepped most questions. Score 1 for Hillary.

Respect. When I think of the leader of the free world, I think of someone who is diplomatic, thoughtful, calm, and clear. Donald Trump showed disrespect for Hillary Clinton by interrupting (or manterrupting) her 51 times during the 90-minute debate, according to Vox. Debates are carefully structured, allowing each candidate two minutes to answer the same question provided by the moderator, then followed up with a more open banter. Despite persistent interrupting by Donald Trump, Hillary Clinton remained calm and positive. She didn’t roll her eyes or huff and puff or make faces. She remained consistently calm. Trump, on the other hand, made faces throughout the debate. I shuddered to think how such behavior on his part would be interpreted by another world leader. Score 1 for Hillary.

Preparation. Sorry, Trump supporters. Donald Trump flunked this test big time. As a communication expert, I teach people how to deliver powerful presentations. The first step in any solid performance is preparation. Answering his first question, Trump revealed his lack of preparation. His rhetoric and ramblings were anything but presidential. Despite what Trump has suggested, Clinton not only looked presidential, she responded as a President would. Why? Because she had prepared for the debate. She has the experience. Some political pundits felt Clinton was over-prepared or too scripted. I don’t share their perspective. She was speaking from her extensive knowledge base. Score 1 for Hillary.

Insight. A professional transcends hyperbole and sound bytes to offer deeper understanding, insights, ideas, and solutions. Trump didn’t back up his comments with any solid solutions. Clinton added additional thoughts, insights, and references to specific plans. Score 1 for Hillary.

Trust. Trust and trustworthiness has been a huge issue in this presidential campaign. After seeing each candidate perform at this first debate, I had to ask myself the most important question of all: “Who do I trust the most to lead our country as President?” Score 1 for Hillary.

There you have it. This is my opinion of who I believe presented a more professional image for our country, based on what I saw, heard and felt during this first debate. Of the two candidates, Hillary Clinton was more professional, better prepared, more thoughtful in her responses, and frankly, more presidential. Donald Trump fell short in all categories. He was ill prepared, non-substantive, vague, and disrespectful. In this first debate, substance trumped shallowness. Let’s see what happens in the second and third debates.

Shed a Tear, Shed the Stress

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We are taught from a very early age that crying is not good for us. As we were growing up, adults would say, “Stop crying,” “Don’t cry” or ask, “Why are you crying?” We were conditioned to believe that something was wrong with us if we felt the urge to cry.

For professionals, crying is forbidden in the workplace. It is perceived as a sign of weakness, or showing a lack of maturity. Yet, seeing someone get teary eyed, or wipe tears from their eyes shows emotion. Seeing adults shed a tear means that they are feeling something.

Growing up, we cried because we were physically hurt (like falling off a bike and scraping our knees) or something bad happened to us (like getting spanked or reprimanded) or we were upset about something (like we didn’t make the final cut in a competition).

As it turns out, crying is good for us. Crying relieves tension, reduces stress and has been postulated to remove chemicals that build up during stress from the body. It helps us to feel better. In a way, crying cleanses our psyche.

William H. Frey II, PhD., a biochemist and tear expert as well as founder and director of the Alzheimer’s Research Center at Regions Hospital in St. Paul, Minnesota, studied crying. His early research was published in the seminal book, Crying: The Mystery of Tears. Here’s what he found: For those participating in his research, 85% of women and 73% of men reported feeling better after crying. For each tiny drop, a tear is quite complex. Frey found that human emotional tears contain three things:

1) Leucine-enkephalin, an endorphin that reduces pain and elevates mood;

2) Adrenocorticotropic hormone (ACTH), a hormone that is elevated in the blood during stress; and

3) Prolactin, a hormone that regulates both mammal milk production and the development and function of our tear glands. Although we may not know definitively why human beings possess the ability to shed tears in response to emotional stress, it is likely they help reduce the harmful effects of stress on our bodies.

The next time you feel like crying, just sit down with a big box of tissues and have that good cry. The release of toxins will lift your emotional state. It will also make you more pleasant to work with!

If you encounter someone crying in the workplace, here are a few tips to guide your behavior:

Don’t judge. We are often quick to judge another person’s behavior, especially when it is deemed out of the norm. We are not mind readers. We don’t know what a person has experienced in the past or even today. Sometimes an emotion is triggered through a tone in someone’s voice, a look, or specific language. When that emotion is tapped, crying can result. You may be showing a photograph of your beautiful baby girl to a group of co-workers and not know that one of them (who begins welling up with tears) has been trying unsuccessfully to conceive for the past few years. Try to remain open minded rather than judgmental.

Don’t reprimand. When someone begins crying in the workplace, don’t become the parent and tell that person not to cry. And definitely don’t scold her or him by saying, “It’s very unprofessional to cry. Pull yourself together!!” Rather, find a quiet spot if you’re not already in one. Sit with the person for a while and offer comfort. Open with a statement like, “You appear to be upset about something” or “It seems that something I have said has upset you.” Begin a conversation.

Listen and Learn. People can often hold in feelings and then let them come out all at once, sometimes with tears. This happened to me more than 20 years ago when a staff member came into my office, closed the door, began crying, and said, “I just don’t know what you want me to do.” It seemed that I was being more of a controlling perfectionist than I had realized. Her outburst helped me to see things from her perspective. At once, I understood how she felt. As her boss, I felt good knowing that she confided in me at a very personal level. Our working relationship, and our communication, opened up from that moment.

Recommend. If the person is repeatedly breaking down at work, it may be time to recommend outside help through counseling or a physician’s visit. The persistent crying could be a sign of more serious mental or emotional distress which may require medical attention.

If you are on the receiving end of someone’s tears in the workplace, make yourself fully available to be a comforting, consoling adult. Don’t judge. Don’t reprimand. Listen and learn. Recommend. Your attention will help more than you know.

Don’t Let Social Media Hijack Your Work Goals

social-media-logos_15773Social media has worked its way into our psyche so deeply, we often use it in a mindless way. While you’re investing countless hours on social media each day, it could be standing in your way of making real progress on the job.

You come into the office early, at 7:30 a.m., to get a solid start to your day. Of course, you scan emails for anything important. A few things catch your eye, like a new Facebook request from someone you met recently. “I’ll just respond to this real quickly,” you say. While you’re visiting his Facebook page, you happen to notice his photo album. “Let me just spend a few minutes seeing if he’s got any good pics.” Then, of course, you have to spend a little time reviewing some of his recent posts.

Do you hear that loud sucking sound? You have just been sucked into the vortex of social media.

Don’t get me wrong. I love social media. The fact that you can remain connected to professionals through LinkedIn, or friends and family through Facebook, or catch the latest trends through Pinterest or Instagram. It’s all good.

Except…

When you get sucked into social media when you aren’t prepared or you have no time scheduled for it. It usually begins with a thought, “I’ll just take a few minutes…” until you realize later that you have just spent 30, 60, 90 minutes on social media when it wasn’t planned as part of your work day.

How do you enhance your relationship with social media so that it’s more beneficial, not detrimental, to your career? Here are a few quick tips that could save you from far too many unscheduled trips down Social Media Lane:

Should I do this now or later? Ask yourself if this is the right time to review or respond. Social media remains alive and well on the internet. With the click of a mouse, you are there. It’s ready when you are.

How important is this? With all of the work that you have to do, where does social media land on your work priority list? Social media usually doesn’t show up as part of your work day.

Is this the best use of my time and skills right now? This is the most important question to ask. When you arrive at the office fresh, ready to plan your day, or tackle those big issues, that is not the time to engage in social media. Rather, it’s time to get to work.

Earn a break. To stay on track with work priorities, if you can, schedule a few minutes here and there to check in with social media. It can make your brain more productive during the work day if you take a few short breaks to shift your mindset, like mid-morning, lunchtime, mid-afternoon, or end of the day. When you take those short breaks, and I do mean short breaks, set the timer on your phone for just two, three, or five minutes. When the timer goes off, wrap it up and get back to work. That way, you can still get your work done and remain connected to your contacts.

Remember, some companies have software that reviews employee visits to social media sites. Check your employee manual to make sure you are not violating your company’s guidelines.

As a hard-working, responsible professional, it’s up to you to figure out where social media fits – if at all – in your work day.

A Broad Perspective Leads to Better Decisions

DecisionMakingBetween last week’s Republican National Convention (held in Cleveland, where I live) and this week’s Democratic National Convention held in Philadelphia, I have consumed a lot of information. My mornings don’t usually begin and end with the news, mind you, but they have for these past two weeks. The news coverage is compelling, interesting, entertaining, and sometimes quite amusing. I have shared many conversations with friends and family members about this historic election and have learned a lot about what motivates people.

It got me thinking about how we, as professionals, consume, process and analyze information before making an important decision. Here are my thoughts on how we do this.

Connect with the person. You genuinely like and trust the person who is delivering the information. You connect with that person. You admire what that person stands for, the track record, the professional accomplishments, the personal story. It could be your boss. It could be a co-worker. It could be your mentor. There is something about that person that gives you the confidence to follow her/him to the ends of the earth.

Connect with the issue. We are more likely to connect with an issue when we have had personal experience with it. You may have been unjustly fired because of your age, gender, or sexual orientation. You may have been discriminated against because of the color of your skin. When you personally connect with that particular issue, you are more likely to be an advocate for it. Even when you haven’t shared that same experience, your empathy for another person’s experience opens your heart to support that issue.

Connect with the message. Rhetoric fills our heads each day, because of a 24/7/365 news cycle. We live in a sound byte world, where the value of a message is often measured by its cleverness. Know what the message is and why it resonates within you. Know what the foundation of that message is. What does it mean? Is it supported by great content or does it just sound good?

Connect with the facts. Sometimes we learn more about a topic because of the facts associated with it. Those facts can solidify our decision. Accurate, undisputed facts are hard to argue with. Just make sure the facts haven’t been taken out of context to paint a rosier picture.

Connect with your intuition. Beyond logic lies intuition, that gut feeling that – without hesitation and sometimes without explanation – grabs your attention and emphatically leads you to the right choice. We often say to ourselves, “It just feels right to me.”

The next time you have an important decision to make (which will be sometime today), think about what is motivating you to lean one way or another. Are you making that decision out of loyalty to a person, an issue, a message, or facts? Is your intuition guiding you? Or are you making that decision because you have looked at every perspective, and feel confident that you are making the right choice?

Finding Common Ground: The Ali-Cosell Story

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Howard Cosell and Muhammad Ali

There are many lessons that we can learn from boxing legend Muhammad Ali (formerly Cassius Clay). Yet the one that stands out most in my mind is the special relationship and bond that he shared with sports commentator Howard Cosell.

The two men couldn’t have been any different, yet, they found common ground in sports, a place where they could meet and simply be their best. They were both performers, top in their fields, and eloquent orators. They first met in 1962 and remained colleagues and friends for more than three decades.

Cosell was a brash, highly intelligent sports journalist from Brooklyn. He had a distinctive reporting style and vocal quality, with a heavily nasal delivery, and careful enunciation of every word, stretching them out towards infinity. He asked tough questions and made bold statements. Ali took them all in stride and was an equal match – and partner – for Cosell. When the two got together, it was magical.

Ali carried the title “The Greatest Fighter of All Time” with grace, style and of course showmanship. He threw barbs as strategically as he did jabs and punches. He used words to taunt his opponents, fire up the media and set the stage for a memorable fight. To watch him in the ring at the height of his career was like nothing else we had ever seen. Fast hands, fast feet and fast language. It was a killer combination.

The Ali-Cosell relationship was based on mutual respect. They may not have agreed with each other on everything inside and outside the ring, yet, they were able to come together around the love of the sport and give us a spectacular show. It was evident the two men cared deeply about and respected each other.

As professionals, we can learn a lot from Muhammad Ali and Howard Cosell’s relationship. When you are working with someone whose background, core values, age, ethnicity or personality differs from yours, assume a champion stance. Treat that person with respect and as an equal, and you just may develop a relationship that will stand the test of time.

Embrace – Don’t Silence – Creativity

CanalImageA powerful form of communication, the drawing, has been expressed through the ages. The simplest forms of hieroglyphics and petroglyphs remain thousands of years later on cave walls, in ancient Egyptian tombs, and on rock formations in the American Southwest.

Imagine the surprise and delight of passersby on the streets of New York City’s TriBeCa area seeing modern-day “drawings” adorning the windows of two nondescript office buildings. The Wow Factor? Each image was created from Post-It Notes©.

Office workers from two separate businesses in neighboring buildings started the free expression, which has evolved into a fun, friendly competition. Images like the Pink Panther, Batman, a famous Rolling Stones album cover, and dozens more remain on the windows.

Unfortunately, one of the landlords has issued a warning that all images must come down by the end of this month, stating that all windows must remain clear of any decorations or obstructions. (Isn’t that what blinds or drapes do yet in a less attractive way?)

NBC News with Lester Holt aired this story on Monday, May 23, 2016. It caught my attention and brought back memories. In the mid-1980s, I served as marketing director for a developer in Cleveland’s Historic Warehouse District. To celebrate Preservation Week (held annually in May), we hired local artists to paint art on the windows of one of our vacant buildings to draw attention to our development project. It made the entire block come alive.

What the building owner of the New York City property may not fully appreciate is that this otherwise average brick building is bringing beauty to the street and is making national and international news. That’s something to celebrate, not silence. Follow the news on #postitwars.

What creativity do we silence each day in our workplace, in our community and in our home? We can do a better job of listening to and supporting other people’s innovative ideas for change. Otherwise we will find ourselves staring at the same old blank walls or windows.

Six Ways to Power Up Your LinkedIn Profile

Fourth in a series.

linkedin-Forbes.comYour LinkedIn profile is one of the most powerful ways to present yourself to other professionals using social media. How “powerful” is your profile? Here are six tips to attract people to you.

  1. Complete your profile. A completed profile includes thorough information about your background and career history. In fact, profiles that are 100% completed are 40 times more likely to receive job opportunities through LinkedIn.
  2. Include a current professional photo. A professional photo is not one of you taken at a cocktail event, standing next to a phantom person (whose shoulder and arm remain in the frame). Invest the time to have a studio photo taken with professional lighting. If anything about you has changed, it’s time to have a new photo taken. A current photo gives you a better chance of your profile being viewed (11 times better).
  3. Write a compelling Summary. The Summary provides a quick snapshot of who you are and what you do. Keep your Summary language direct and expressive, not confusing or vague. As the word Summary suggests, don’t write a book. Keep it simple.
  4. Include your skills. Like any good resume, a profile enhances your skills. Once you include your skills, colleagues can endorse you in those areas. Your profile has a better chance of being viewed when skills are included and endorsed.
  5. Update your status regularly. Every time you update your status, your network is informed. This action keeps you top of mind with other professionals.
  6. Update/add information frequently. Over time, your professional life changes and your profile needs to reflect that. Have you changed jobs? Are you serving on a new nonprofit Board? Did you recently receive an achievement award? Have you become certified in a specific skill? When change happens, update your LinkedIn profile.

Here’s a quick task for you: Review your LinkedIn profile with a keen eye. Imagine that you are reading it for the first time. What could you do to “power up” your profile? If you need inspiration, look at the LinkedIn profiles of professionals you admire. You may discover more ways to position yourself as an industry leader.