Set a Positive Tone and Build Lasting Relationships

relationship-building-content-marketing-372x230Your success as a professional comes from building solid relationships. When you are working with someone for the first time, you set a certain tone to help the other person understand who you are, your values, principles, work style, and your worldview.

In my career work with leaders and spokespeople for more than 30 years, I emphasize the importance of making a positive first impression. Whether it’s a new Board of Directors, new boss, or new client, you want to set a positive tone from day one. That tone says “I respect you.” “I will take your thoughts into consideration.” “I am here to help you.” Whether in business or politics, academia or non-profit life, there are certain professional standards, ethics, and behaviors to uphold.

As I enter my fifth year of providing blog posts on topics related to professional presence, professionalism, strategic communication, brand ambassadorship and leadership, I often turn to the current news for examples.

The buzz since Inauguration Day has been around one topic: What is the tone being set by the incoming administration? Herein I provide three lessons on the importance of setting a positive tone.

Make your message powerful, positive, and uniting. Words matter. Tone matters. Embracing the importance of the moment matters. Donald Trump’s inaugural address contained some strong negative rhetoric, sounding more like a campaign speech rather than the inaugural address that so many were hoping for. Part of that negative rhetoric degraded the political leaders sitting behind Mr. Trump on the platform, including elected officials, past presidents and Supreme Court Justices by referring to them as a small group of elites. The inaugural address was the time to focus on the future by including messages of unity, not division; lifting up, not putting down. Lesson: If you want to win friends and influence people, begin by starting out on a positive rather than a negative note, and never insult people publicly, especially those who have come before you. Why? Because you need those people.

Remain open, not defensive. Being a former spokesperson myself, I tuned into the live television coverage of White House Press Secretary Sean Spicer’s first press conference. The key word here is first. What I saw and heard shocked and concerned me. His defensive body language spoke volumes. He came at the media with both guns blasting, yelling, as he chastised them for the ‘miscalculations’ of the size of the audience on Inauguration Day. He claimed that the audience size was bigger. His language was bombastic, aggressive, and unprofessional. When he was finished, he abruptly left the room, not allowing the media to ask any questions. You see, the White House staff was miffed at the comparison in audience size, since television stations and major newspapers ran a side-by-side photo of President Obama’s 2009 Inauguration Day audience with President Trump’s 2017 Inauguration Day. Clearly, Obama’s audience was much bigger. And rightfully so. It was an historic event. He was elected as the first African-American President of the United States. On that day in 2009, Washington, D.C. Metro stations were jammed. Busses were full to capacity. Hotels were over-booked. It’s historically noted. You can’t change those facts, though this is what Spicer was trying to do, to de-legitimize the media’s reports of the size of the crowd on Inauguration Day. Lesson: There are several lessons here. The first, and most important, is on your first day, your first press conference, you set the tone. Make it positive, not negative. Second, have something important to say. Don’t waste the media’s time with a single trivial message. There was no reason to hold a press conference. Third, control your emotions. Don’t shout at the media. They have power. And they will use that power to call you out. A spokesperson’s role is to communicate factual information in a clear, concise fashion. Uncontrolled emotion does not belong in the room.

Admit your mistakes and move on. In a televised interview with Meet the Press moderator Chuck Todd, White House Counsel Kellyanne Conway tried to downplay Sean Spicer’s remarks by using a new phrase, “alternative facts,” which immediately went viral. When Chuck Todd pushed Conway on the phrase, claiming that a more correct phrase to use would be “falsehoods,” Conway flippantly accused Todd of being “overly dramatic.” In all the years that I served as a media spokesperson, I never talked to a member of the media like that. It’s disrespectful. Lesson: Words matter. The moment Conway said “alternative facts,” she was in trouble because there is no such thing as alternative facts. There are just facts. Admit that a mistake was made, and move on. Now, the alternative facts conversation will continue to be covered in the national media and social media for far too many days to come. News flash: There are far more important issues to be discussed.

Instead of setting a tone of inclusion and unity, the Trump administration in its first few days in office has unfortunately continued its exclusive, divisive, arrogant tone from its campaign days. So sad!!!!

Professionalism and the Presidency

Donald Trump and Hillary Clinton meet at the first Presidential Debate, nbcnews.com

Donald Trump and Hillary Clinton meet at the first Presidential Debate, nbcnews.com

For those of you who follow my posts, you know that I am a thought leader on professionalism in the workplace. I even wrote a book about it.

This week, I am using that thought leadership lens to look at the first U.S. presidential debate between Hillary Clinton and Donald Trump. After all, the position of President of the United States is the highest and most professional role that any American can hold.

I have shared some of the qualities that the President must possess to represent our country here and abroad, and I have provided a score in each of these categories. You may agree or disagree with my thoughts, and that’s okay.

Leadership. Hillary Clinton was the first to extend her hand to Donald Trump for an historical handshake as they both entered the stage. Clinton then walked to NBC-TV news anchor Lester Holt, moderator, and extended her hand. A leader takes the initiative. She set the tone. Score 1 for Hillary.

Clarity. For each question that was asked of Hillary Clinton, she answered the question clearly, offering factual information. The majority of Donald Trump’s responses were off topic, vague, or not connected with the question in any way. Quite frankly, he side-stepped most questions. Score 1 for Hillary.

Respect. When I think of the leader of the free world, I think of someone who is diplomatic, thoughtful, calm, and clear. Donald Trump showed disrespect for Hillary Clinton by interrupting (or manterrupting) her 51 times during the 90-minute debate, according to Vox. Debates are carefully structured, allowing each candidate two minutes to answer the same question provided by the moderator, then followed up with a more open banter. Despite persistent interrupting by Donald Trump, Hillary Clinton remained calm and positive. She didn’t roll her eyes or huff and puff or make faces. She remained consistently calm. Trump, on the other hand, made faces throughout the debate. I shuddered to think how such behavior on his part would be interpreted by another world leader. Score 1 for Hillary.

Preparation. Sorry, Trump supporters. Donald Trump flunked this test big time. As a communication expert, I teach people how to deliver powerful presentations. The first step in any solid performance is preparation. Answering his first question, Trump revealed his lack of preparation. His rhetoric and ramblings were anything but presidential. Despite what Trump has suggested, Clinton not only looked presidential, she responded as a President would. Why? Because she had prepared for the debate. She has the experience. Some political pundits felt Clinton was over-prepared or too scripted. I don’t share their perspective. She was speaking from her extensive knowledge base. Score 1 for Hillary.

Insight. A professional transcends hyperbole and sound bytes to offer deeper understanding, insights, ideas, and solutions. Trump didn’t back up his comments with any solid solutions. Clinton added additional thoughts, insights, and references to specific plans. Score 1 for Hillary.

Trust. Trust and trustworthiness has been a huge issue in this presidential campaign. After seeing each candidate perform at this first debate, I had to ask myself the most important question of all: “Who do I trust the most to lead our country as President?” Score 1 for Hillary.

There you have it. This is my opinion of who I believe presented a more professional image for our country, based on what I saw, heard and felt during this first debate. Of the two candidates, Hillary Clinton was more professional, better prepared, more thoughtful in her responses, and frankly, more presidential. Donald Trump fell short in all categories. He was ill prepared, non-substantive, vague, and disrespectful. In this first debate, substance trumped shallowness. Let’s see what happens in the second and third debates.

Baby Boomers Must Be Prepared for a Different Interview Process

n-MATURE-JOB-INTERVIEW-628x314If you are a Baby Boomer looking for a new job, invest the time in updating your mindset about what it takes to land a job in this 21st Century. Much has changed since you last applied for a job. When you kick into interviewing mode, you need to do more than just update your resume because a lot has changed. Here’s a sampling of what to expect:

Hiring Process. A few years ago, a fellow Baby Boomer shared her experience of interviewing with a government agency. After submitting an online application and resume, she was screened by phone with the hiring manager. About a week later, she received a call from the hiring manager who announced, “Congratulations. You got the job.” My friend was shocked that she was hired without a face-to-face interview.

Generational Differences. You may find that the person interviewing and hiring you is 20 or 30 years younger than you. Don’t treat the person like a child. Rather, treat the interviewer like every professional you meet, with respect and as an equal.

Language. Whether on the phone or face-to-face, keep your language current. For instance, “employee orientation” has been replaced with “on-boarding.” News flash: Don’t appear to be hip or cool when a Millennial is doing the interviewing by saying, “Whazzuuppp?” You’ll just look (and sound) stupid.

Questions. If it’s been a long time since you have interviewed for a job, you will notice the types of questions asked have changed. Beyond Old School questions like “Where do you see yourself in five years?,” be prepared for more challenging questions like, “How would you establish your credibility quickly with the team?” Here are a few helpful links to prepare you for the interview: The 100 Top Interview Questions from Monster.com, the Top 14 Interview Questions from CareerBuilder, and the 10 Most Common Interview Questions from U.S. News & World Report.

Transparency. Headhunters and Human Resources professionals can verify information about you with a simple click of the mouse, reviewing your LinkedIn profile, Facebook page, Twitter account, and conducting a Google Search just using your name. Position yourself appropriately on all of your social media platforms. Everything that hiring professionals need to know about you appears online. If you have been featured in a news article, it’s there. If you spoke at a national conference, it’s there. If you received a community award, it’s there.

Skills. Computer literacy is no longer an option; it is a must-have skill in today’s workplace. Beyond knowing Microsoft Word, Excel and PowerPoint and how to navigate the Internet, understand newer time-saving software or applications. Many companies require employees (for certain positions) to have expertise in social media, like Facebook, LinkedIn, Twitter, Instagram and Pinterest, to name a few.

Professional Image. Your outward appearance is one way to demonstrate your level of professionalism. As you mature, remain current in your wardrobe choices so that you look vibrant, vital and stylish.What are you doing to enhance your professional look? What simple, inexpensive changes are you making that will help you look more current and in style?

Trends. Beyond keeping up to date on industry trends, know what’s happening in the workplace. Thought leader Dan Schawbel, founder of workplacetrends.com, provides an annual workplace trends prediction as a contributor to Forbes.

When you remain current with a fresh perspective and open mindset, and you also possess an extensive knowledge base, your chance of landing that job increases!

Six Ways to Power Up Your LinkedIn Profile

Fourth in a series.

linkedin-Forbes.comYour LinkedIn profile is one of the most powerful ways to present yourself to other professionals using social media. How “powerful” is your profile? Here are six tips to attract people to you.

  1. Complete your profile. A completed profile includes thorough information about your background and career history. In fact, profiles that are 100% completed are 40 times more likely to receive job opportunities through LinkedIn.
  2. Include a current professional photo. A professional photo is not one of you taken at a cocktail event, standing next to a phantom person (whose shoulder and arm remain in the frame). Invest the time to have a studio photo taken with professional lighting. If anything about you has changed, it’s time to have a new photo taken. A current photo gives you a better chance of your profile being viewed (11 times better).
  3. Write a compelling Summary. The Summary provides a quick snapshot of who you are and what you do. Keep your Summary language direct and expressive, not confusing or vague. As the word Summary suggests, don’t write a book. Keep it simple.
  4. Include your skills. Like any good resume, a profile enhances your skills. Once you include your skills, colleagues can endorse you in those areas. Your profile has a better chance of being viewed when skills are included and endorsed.
  5. Update your status regularly. Every time you update your status, your network is informed. This action keeps you top of mind with other professionals.
  6. Update/add information frequently. Over time, your professional life changes and your profile needs to reflect that. Have you changed jobs? Are you serving on a new nonprofit Board? Did you recently receive an achievement award? Have you become certified in a specific skill? When change happens, update your LinkedIn profile.

Here’s a quick task for you: Review your LinkedIn profile with a keen eye. Imagine that you are reading it for the first time. What could you do to “power up” your profile? If you need inspiration, look at the LinkedIn profiles of professionals you admire. You may discover more ways to position yourself as an industry leader.

Seven Ways to Elevate Your Visibility Through LinkedIn

Part Three in a series.

new-linkedinIf you think LinkedIn is a static social media platform, think again. It is your most current resume, business card, and promotional campaign all rolled into one. Its power lies in how frequently you use it. Use LinkedIn to elevate your visibility within your network. Here are seven simple ways to do it:

  1. Publish a post. Each time you open your LinkedIn home page, you are given three options: Update status, Upload a photo, or Publish a post. When you publish a post, you are sharing your knowledge with the world. Make sure the content of your post is relevant, offers helpful information, and includes links to more information on the topic from other sources, if you can.
  2. Add posts often. Rather than publish a post once or twice a year, become known as a thought leader in your area of expertise. The more often you publish valuable content, the more people will read it and follow you. In my case, I post weekly. When you visit my profile page, you will see my three latest posts.
  3. Share industry news and information. The internet is a vast wonderland of information. You just have to know where to look. Professionals turn to proven sources like Fast Company, Forbes, Harvard Business Review, or The New York Times, to name a few. When you share breaking news, trends and helpful information, you position yourself as an industry leader.
  4. Join LinkedIn groups and participate in discussions. The groups you join are comprised of your industry colleagues. Consider it your brain trust…like-minded professionals who come together to share thoughts, ideas, and opinions.
  5. Recommend others. For people you know and trust, you can provide a written recommendation. When recommending others, your recommendation appears on that person’s LinkedIn page. They may recommend you in return.
  6. Endorse others. Endorsing others is easy to do…it’s a simple click and you’re done. Simply visit your contact’s LinkedIn page, scroll down to Endorsements and click on the skill(s) that you would like to endorse. Also, LinkedIn randomly creates several “auto requests” on your LinkedIn page that allows you to quickly endorse people within your network. Just like recommendations, people whom you endorse may endorse you in return.
  7. Be an active, not passive, LinkedIn user. In conversations with other professionals about LinkedIn, I am surprised by those who don’t use LinkedIn often or don’t know how it works (which is why I am writing this series of brief articles about how to work your LinkedIn network). When you are active within LinkedIn, you can choose to publish, comment, like, update, visit, share, recommend, endorse, or simply drop a line. The more active you are, the more visible you become within your network. People will think of you more often (which is a good thing if you are a perfect candidate for a position, or a good fit for a client who needs your services, or your interests match those of an organization seeking qualified volunteers).

Here’s a quick task for you: Of the seven ideas above, dip your toe in the LinkedIn water. Pick three ideas that you want to complete in the next week. Then do other tasks in the weeks and months ahead. Before you know it, you will become much more visible within your network.

Are You Giving It Your All?

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Aretha Franklin at the 2015 Kennedy Center Honors

When was the last time you asked yourself if you were giving your all to your job or your personal life? It’s easy to skim along life’s surface without going deep. What would it take for you to go above and beyond the norm? To feel the satisfaction of knowing that you have done your absolute best?

One of my favorite annual traditions watching the Kennedy Center Honors, a program that salutes a select group of talented individuals in the arts who have reached the pinnacle of their careers and who inspire us to achieve great things. The last week of 2015, the Kennedy Center honored filmmaker George Lucas, actress Cicely Tyson, conductor Seiji Ozawa, actress/singer/dancer Rita Moreno, and singer-songwriter Carole King. One of the stars to pay tribute to Carole King was none other than the Queen of Soul, Aretha Franklin. She brought down the house as she gave it her all. Here’s what every professional can learn from Aretha’s amazing performance:

Own your professional presence. Dressed in a stunning gown and full-length mink coat, Aretha commanded attention as she stepped onto the stage. With confidence and ease, she sat down at a Baby Grand piano, and the applause and gasps got even louder. (I had never seen Aretha seated at a piano; in fact, I didn’t even know she played the piano). She began playing – and singing – (You Make Me Feel Like) A Natural Woman, co-written by Carole King and Jerry Goffin, one of the most soulful, intimate songs to reach the Top Ten charts ever.

Put everything you have into it. A woman half her age could not put the same spin on A Natural Woman like Aretha because she was singing her lived experience into the song. There is a reason she’s still called the Queen of Soul; no one else owns the title.

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A bold move: Dropping the mink coat

Do something bold and memorable. Aretha had the audience in the palm of her hand. Three minutes and 45 minutes into the video clip, she did something surprising that brought the audience to its feet: She stood center stage and dropped the mink coat on the floor, with complete abandon, showing her raw talent and vulnerability as a performer.

Connect to the emotion. No matter what line of work you are in, when you connect to people’s emotions, your message becomes much clearer and stronger. Everyone felt the emotion of the song. Carole King’s reactions were priceless.

When you’ve still got it, flaunt it. Every word Aretha sang, every movement she made was wrapped in graceful elegance. When you are a professional who performs your best, people respond well to you, no matter what your age.

When you stand front and center, with an audience of ten or 2,000, how do you present yourself to others? Take a few pointers from Aretha and give it your all.

 

The Pro’s Code: Dress the Part

Part 14 – the last in a series on professionalism.

Criteria 14: Well packaged. Dresses the part, like a professional.

DocMartinBoots1990sWithin just a few seconds of meeting someone for the first time, people “preview” other people before they know anything about them. This first impression can last from a few seconds to about fifteen seconds. When people size up others, at a quick glance they notice physical attributes or external features, like: Gender, race, age, ethnicity, weight, outer wear, physical characteristics, skin quality, posture, stance, and movement.

From these physical attributes, they begin to observe: Physical health, grooming habits, level of education, manners/etiquette, marital status, socio-economic status, language (verbal and nonverbal), wealth, and original geographic location.

At a deeper level, people assess: Personality, level of professionalism, credibility, trustworthiness, approachability, attractiveness, honesty, attitude, friendliness, promptness, confidence, courtesy, and demeanor.

When you make a first impression, you want it to be the best it can be. Make that first impression a positive and lasting one. Here are a few tips:

Know Your Body Type. That deserves repeating. Know your body type. A specific body type looks best in clothing that accentuates that body type. The three basic body types are:

  • Ectomorph (Think Cher). Long and lean, delicate body build, thin, small shoulders, usually with a narrow waist and hips with a linear physique. Wardrobe tip: Big chunky anything, especially jewelry, looks out of place on the Ectomorph’s delicate build.
  • Endomorph (Think cartoon character Dilbert). Soft body, big bones, large trunk and thighs, with more body fat around the midsection. Wardrobe tip: Tight pants…tight anything…isn’t flattering to the Endomorph’s physique. Keep clothing loose and flowing.
  • Mesomorph (Think Arnold Schwarzenegger). Athletic build, broad shoulders, large bones, narrow waist, large muscles. Wardrobe tip: Ditch the boxy Chesterfield coat. You’ll look like a refrigerator walking down the street. Add fullness below the waist to balance your broad shoulders.

Dress With Credibility in Mind. Clothing can accentuate or divert attention from your credibility. A tailored business suit for women or men presents a professional image, especially for the board room. Creative types have credibility when highlighting their creative flair.

Hire an Image Consultant. If you don’t have an eye for what goes with what, then hire someone to help. Many image consultants are members of the Association of Image Consultants International (AICI). Visit their website at www.aici.org. Scroll through “Find an Image Consultant” to locate an image consultant in your geographic area.

Dress Up to Get Up in an Organization. In 1978, John T. Molloy wrote a best-selling book, Dress for Success. Molloy’s mantra, “Always dress for the job you want; not for the job you have remains powerful today. I tell people in my professional presence workshops that it’s important to observe the people ahead of and above you, to see how they dress, and use that as a guideline. What is acceptable or unacceptable?

Maintain a Clean Wardrobe. The secret to looking professional is making sure that your clothing is clean, ironed and mended. Put the Oxford shirt with frayed collars and cuffs in the rag bag. Have the gravy-laden tie dry cleaned. Hem that skirt before it completely unravels.

Practice Good Grooming Basics. I once interviewed a woman for a position. Her perfume arrived in the conference room before she did! Know the basics about personal care and hygiene. If you work with someone whose grooming habits are standing in the way of advancement in the organization, schedule that critical conversation. You can have a positive influence on that person’s professional life forever.

How you dress and groom yourself positions you in the minds of other people. When you handle yourself with grace and elegance, dress in appropriate stylish attire and become skilled in basic etiquette, people will regard you as a true professional. Isn’t that how you want others to think of you?

The Pro’s Code: Use Appropriate, Consistent Behavior

Part 12 in a series on professionalism.

Criteria 12: Appropriate, consistent behavior. Knows the limits, and sets those boundaries. Is mindful of temper and behavior.

images-2When I was in elementary school, excellence was acknowledged with a gold star. When you received two, three or ten gold stars, you knew you were performing consistently well.

What if we could give gold stars in the workplace for best behavior? Consistently good behavior? Would that small visual symbol change the way we see ourselves as an employee, contributor or leader?

High potential employees who are being groomed for senior management positions are chosen because they practice appropriate, consistent behavior. The higher up in the organization you go, the greater the responsibility for managing and motivating others. You can’t be irrational or erratic like Dr. Jekyll and Mr. Hyde. Those are the people who are in a good mood one moment and in a foul mood the next. You never know who you are going to encounter, Jekyll or Hyde. This type of behavior from a senior manager impacts performance and morale. That’s why companies look for people who know how to set boundaries and are consistent in their behavior.

No matter where you go or what you do, people are watching you, silently observing how you lead a meeting, interact with others, motivate your work team or handle a crisis. They also observe you online through social media platforms like LinkedIn, Facebook or Twitter. Are your comments or content helpful to others (posting a link to an article on leadership) or repetitive rants and emotional outbursts on any given topic? Rather than being called a hothead, whiner, control freak or immature baby, wouldn’t you prefer being described as a team player, bridge builder, innovator or class act? It’s up to you.

The gold star equation is quite simple:

Appropriate + consistent behavior = career advancement.

The Pro’s Code: Be Humble

Part 11 in a series on professionalism.

Criteria 11: Be humble. Not boastful, self-important or arrogant.

UnknownIn December, 2013, I created a blog post on the topic of humility. It fits so perfectly into my series on professionalism, it deserves repeating.

When Time Magazine honored Pope Francis as its Person of the Year, it begged the question, Is humility hip?

I doubt that the average person today ponders the meaning of the word humility much, let alone embraces its virtues. Society is more likely to reward materialism, greed, vanity and pride. How refreshing to know that there are still some people in the world today who not only value humility…they live it. The pontiff’s practicing humility demonstrates his concern for the greater good rather than living the good life himself.

Humility is defined as: The state or quality of being humble. Humble is defined as: Having or showing a consciousness of one’s shortcomings; lowly; unpretentious; to lower in condition or rank; to lower in pride; make modest. (Reference: Webster’s New World Dictionary).

Consider how different the world would be if leaders practiced humility. For one thing, they would admit their flaws, their mistakes, their humanity. They would practice transparent communication and eliminate hidden agendas. They would lead by example. They would think of others first. Rather than tell us how great they are, they would recognize and reward greatness in everyone. As a result, we could come together on common ground and work in the spirit of collaboration and cooperation. It would be like a breath of fresh air.

I, for one, support the notion that humility is hip. It would be grand to live in a world where humility is king (or Pope). It begins with self-reflection and one question: How am I practicing humility in my life?

The Pro’s Code: Be Confident

Part 10 in a series on professionalism.

Criteria 10: Confident. Shows high confidence in abilities.

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The White House

For some, being confident is simply part of who they are. They were “born” confident. For others, finding one’s own confidence can be a painful process. The good news is that at any stage of your life, you can build self-confidence. It begins with believing in yourself and your abilities.

One contemporary leader who exudes confidence is First Lady Michelle Obama. Since assuming this position in 2009, Michelle Obama has shattered old thinking and expanded the role of First Lady in a dynamic, caring way. She used a relatively new designer, Jason Wu, to create her memorable inaugural wardrobe. A big part of her style has included baring her arms in sleeveless dresses, something that is still talked about today in the media. Why? Because her biceps and triceps look amazing! She also had the confidence to take on important issues like education, health and wellness and the advancement of women and girls. The First Lady had the confidence to break out a dance with Tonight Show host Jimmy Fallon to launch her “Let’s Move” campaign to get Americans healthy. Other initiatives include Joining Forces in 2011, Reach Higher in 2014, and Let Girls Learn in 2015.

Confident people are doers and make a positive difference in their community, workplace, family and home. They don’t second guess their actions. Imagine what you could do if you put your mind to it.

Great thought leaders and inspirational speakers have told us “You can do it!” for decades. From Dr. Norman Vincent Peale’s The Power of Positive Thinking to Napoleon Hill’s Think and Grow Rich to W. Clement Stone’s Success Through a Positive Mental Attitude, these seminal books have transformed people’s lives. Try telling that to someone who feels “less than.” Less than perfect. Less than whole. One of the great lessons I learned from The Art of Possibility by Rosamund Stone Zander and Benjamin Zander was this: Never compare yourself to someone else. For people who see themselves as less than, their thinking begins with comparing themselves to others who seem to have everything they don’t. It’s deficit thinking. Confidence comes from within. When you believe in yourself and your abilities, remarkably, miraculously, anything is possible. To achieve professional presence, you must have confidence and carry yourself with integrity and grace.

Here are two tips that I share in my workshops:

  1. Begin and end every day in a positive way.
  2. Shift negative self-talk into positive self-talk.

Believe that you can do anything, have the confidence in yourself and your abilities, and you will experience positive results in your life!