When the Student is Ready, the Teacher Appears…and Reappears

Photo credit: Fischer Twins for unsplash.com

Photo credit: Fischer Twins for unsplash.com

It was the title of the article that first captured my attention more than 30 years ago as a budding, young professional:

Work Hard; Love People; Be A Professional

Then, the first sentence, in all capital letters, begins: THERE IS NO SUCH THING AS A PERFECT JOB.

The article, written by Elinor J. Wilson, then Director of the Colgate University Bookstore and sitting President (1985-86) of the National Association of College Stores, appeared in The College Store Journal.

The same article title that caught my attention all those years ago stood out the other day, as I purged old paper files and organized my office. Asking myself the all-important question as I touched each memory, “Does it stay or does it go?,” the answer was an emphatic “Stay!” The fading copy is carefully and meticulously highlighted in yellow, with specific words and phrases then underlined in red.

That first paragraph continues with, “In any position, you will find some duties which, if they are not unpleasant immediately, eventually will be. Success depends not merely on how well you do things you enjoy, but how conscientiously you perform those duties you don’t enjoy.” Reread this last sentence. What refreshing honesty. These words of wisdom could be incorporated easily into new employee orientation or onboarding programs.

Wilson outlines several specific, simple rules to better one’s chance for success:

• Have ambition

• Learn everything you can about your work

• Broaden your horizons

• Set your goals high

• Learn self-discipline and self-reliance

• Communicate effectively; put your ideas into clear language

• Be thorough; cover every side of a question; follow every lead

• Set a definite goal for yourself

She adds, “Before you know it, you may find the ladder of success stretching out below you instead of rising ominously in front of you.” She emphasizes how important it is to Keep (maintain action by care and labor) Doing (deeds of interest and excitement). The true professional is in constant motion, continuously improving, and including others in important decisions.

One of my favorite sections of the article, though, is a discussion about time.

“If you had a bank that credited your account each morning with $86,400, that carried over no balance from day to day, and allowed you to keep no cash in your account, and every evening cancelled whatever part of the amount you had failed to use during the day, what would you do? Draw out every cent, of course!

“Well, you have such a bank, and its name is time. Every morning it credits you with 86,400 seconds. Every night it rules off, as lost, whatever of this you have failed to invest to good purpose. It carries over no balance. It allows no overdrafts.

“Each day it opens a new account with you. Each night it burns the records of the day. If you fail to use the day’s deposits, the loss is yours. There is no going back. There is no drawing against the tomorrow. You must live in the present, on today’s deposits. Invest it so as to get from it the utmost in health, happiness, and success.

“The secret for controlling time is that there is always enough time to do what is really important. The difficulty is knowing what is really important.”

Wilson encourages the reader to focus on professional development, hard work, dedication, and resourcefulness. “Be a giver to life instead of just a receiver,” she adds.

She ends the article with one simple sentence: “The light of leadership shines only because of the spark offered by each individual.”

Wilson’s words of wisdom are as relevant today as they were when she wrote them more than three decades ago. I hope they resonate within you as they continue to do within me. There is so much more that we can do to contribute and create positive change in our workplaces, our communities, and in the world. Keep doing. Work hard. Love people. Be a professional.

To Build Client Relationships, All You Need Is Love

love-is-all-you-needHow much love are you giving to your clients? How do you show them that you care?

While some people focus more on romantic love on Valentine’s Day — showing affection through flowers, candy, or a romantic dinner — it’s the more universal meaning of love that reminds us that we can do  more to meet the needs of our clients. The Oxford Dictionaries defines love as “an intense feeling of deep affection” or “a person or thing that one loves.”

One of the most iconic songs about love, All You Need Is Love, written by John Lennon, sung by the Beatles, and released in July, 1967 shares a message that is just as relevant today as it was back then.

If you were to show your clients (internal and external) how you love and care about them, what would that look like? How would you show them that you care? Here are some simple tips to help you give more love to your clients:

Get personal. In all relationships, whether business or personal, we learn about each other by sharing information about our lives, not just our business experience. Learn about your client’s personal life, hobbies, interests, family, charitable causes, life goals, greatest challenges, and triumphs. The more you know, the deeper your relationship can become.

Acknowledge that you enjoy working with them. All too often, we rely on implicit rather than explicit communication, which can keep people guessing. If you love working with a client, tell that client exactly how you feel. “I enjoyed working with you on this project because we brought our individual strengths to the process. I look forward to working on our next project.”

Keep in touch. It’s easy to get busy working on other things, yet it’s so simple to pick up the phone, send a quick email or text to check in with your clients. Your thoughtfulness will go a long way to deepen your relationship.

Get in the habit of asking. We often forget to ask the much-needed question: “What else can I do to help you?” This will get your client thinking beyond today, and planning for the future. If your client hasn’t thought about this, your question will get the ideation process moving.

Show your appreciation. Your client could go to someone else for services, yet you were the person who was chosen for the project. Send your client a note of appreciation that says “I value you as a client.”

Have fun. The best working relationships that show love in action are those where people feel comfortable with each other and bring more of their authentic selves to the relationship. They have fun. My favorite clients are the ones who share that mutual feeling…I love working with and being with them, and they feel the same way about me.

As you look at your relationships with your clients, answer these questions:

What are you doing to make your clients feel more connected to you?

How can you show your love to your clients?

Don’t just express your appreciation one day each year. Show your clients how much you value them throughout the year.

Winter Solstice Celebrates Darkness and Light

 

Photo credit: Ben White, unsplash.com

Photo credit: Ben White, unsplash.com

I never paid attention to any of the Solstice events when I was growing up. I just knew that in the Summer, the sun stayed out later so we could play longer, and in the Winter months, we somehow adjusted to the darkness.

Now that I am older and wiser, I have discovered that the Winter Solstice isn’t just about being the year’s shortest day and extended darkness. It’s about light, in the fact that the date, December 21, represents a season of the beginning of more light, adding about a minute each day or two to our evening light, leading us towards Spring. Does that help you to feel more hopeful? Visit the Sunrise Sunset website to see the daily calendar for your city.

With the hustle and bustle of the holidays, which often includes shopping for that perfect gift, planning the perfect family meal, or baking favorite holiday treats, the Solstice is a perfect time to simply be in nature. When you feel like things are spinning out of control right before the holidays, take a moment to return to the rhythm of nature to clear your head.

The natural world offers its own timelessness that you can get lost in, observing subtle changes in the weather, listening to the sounds of nature, or experiencing the smallest change, like feeling the breeze touching your face.

If your body is feeling lethargic from too much good food or mounds of sugary sweets, put on your walking shoes, go out into a local park or nature preserve, and take a stroll. Not only will it make you feel better physically, it will melt away any emotional unrest. You will feel much better equipped to handle anything that comes your way at holiday socials or family events.

Step Away From the Circus

not-my-circusYou may think that drama plays out only on the movie screen or theatre stage. Not so. Look around you, in your work environment or personal life, and it’s there, disguised yet still visible to the keen eye. People “performing” as stellar showstoppers, pulling everyone in their path into their dramatic vortex. If you’re not careful, you may disappear into the darkness never to be seen again.

I came across a graphic phrase that – to me – puts things into great perspective. The sentiment is spot on.

Not my circus. Not my monkeys. Brilliant! Little did I know that this is a Polish phrase (I am a Polish American). I have shared this saying with colleagues and friends who are overwhelmed by the emotional clutter in their lives. Here are a few tips on controlling your involvement in someone else’s drama:

Listen without judgment. Simply hear what the other person is saying. Ask questions for clarification if you need to.

Separate the drama from the content. What is the person’s emotional connection to the content? Anger? Frustration? Pain? Hurt? Anguish? What is the primary message being shared?

Determine your role. What is it exactly that the other person wants from you? Is it simply to hear her voice/opinion? Is there an expectation that you will guide, offer advice or suggest a solution?

Remain objective. Drama divas love to get you worked up to their same emotional level. Remain clear-headed and objective, asking, What does this person want from me? What is the point? How (if at all) can I help?

It’s not your circus. You are not the ringmaster. You are simply an observer. If you find yourself being sucked into the circus, consider the price of admission. There are no free circuses.

If it’s gossip, step away. Nothing breaks down fruitful relationships faster than gossip. Especially in the workplace, do not get pulled into the drama of gossip. It serves no purpose and is a waste of your valuable time.

Make a referral. If you are not the person to offer guidance or assistance, refer the person to a better qualified professional. On-staff psychologist or counselor? Human resource professional who knows company policies? A religious leader to offer spiritual guidance?

Be proactive and create parameters if you’re stuck in the circus. I know what you’re thinking. What if it’s my boss’s circus? How can I escape? Be proactive and create parameters so that you can remain sane in your work environment. Develop a system of handling the drama that works for you. The other option, of course, is exiting the tent.

Imagine putting on your invisible armor every morning, a T-shirt with the words “Not my circus. Not my monkeys.” With laser sharp focus and determination, walk into every situation “mentally” wearing your T-shirt. Let it protect you from the drama divas. Remain objective and nonjudgmental as you enjoy your day that is fabulous, trouble-free and drama-less.

 © Christine Zust 

This article first appeared in my monthly newsletter, Q Tips. If you would like to subscribe to this free e-newsletter, click here.

Empathy Is Needed in a Post-9/11 America

Artist Faith Rinngold and New York children, ages 8-10, created the 9/11 Peace Story Quilt, 2006

Artist Faith Rinngold and New York children, ages 8-10, created the 9/11 Peace Story Quilt in 2006

Where were you on September 11, 2001? What were you feeling as the events of that day unfolded?

I remember exactly where I was. I was working on the computer in my home office, getting ready for a morning meeting in downtown Cleveland. The phone rang. It was one of my clients. She quickly said, “Turn on your TV!” When I asked her why, she repeated, “Just go and turn on your TV!!” I ran downstairs, and found national news anchor Peter Jennings reporting live on ABC-TV. He was showing video footage of a jet hitting the World Trade Center in New York City.

My mind was trying to process what was happening. I stood there shocked and dazed. I realized my client was still on the office line upstairs. When I returned to the call, she provided a few more details. I didn’t know until much later that one of the “hostage” airplanes had flown over Cleveland Hopkins International Airport. I live several miles from the airport.

While the day was filled with disturbing images and reports, for me, the evening was surrealistic. Living so close to the airport, I didn’t hear the usual airplanes overhead that night. It was completely silent.

This year, the citizens of our country and the world remembered that tragic event that happened 15 years ago and the thousands of lives that were lost and thousands more who lost a spouse, partner, parent, child, sibling, relative, friend, neighbor, or co-worker.

9/11 changed the way we travel, how we perceive or judge others, how we communicate, how we measure security, and how we mourned as a nation.

The greatest lesson 9/11 taught us is the power – and the necessity – of empathy.

From my perspective, empathy is sorely lacking in society today. The Merriam-Webster Dictionary defines empathy as “the feeling that you understand and share another person’s experiences and emotions: the ability to share someone else’s feelings.” Simply put, it’s trying to put yourself in someone else’s shoes. Sympathy, on the other hand, is defined as “a feeling that you care about and are sorry about someone else’s trouble, grief, misfortune, etc.; a sympathetic feeling is a feeling of support for something.” Both require some level of compassion. To me, empathy requires a deeper level of compassion than sympathy. It requires stretching your capacity to genuinely “feel” for another person. Empathy also requires setting aside your ego and your own wants, desires, and needs and focusing on another person’s wants, desires, and needs. It also demands that you listen from your heart rather than your head.

The world today is a far different place than it was 15 years ago. Your skill set has expanded to include a greater consideration for cultural differences, diversity, and inclusion. Workplace environments and laws governing the country, states and cities have broadened our perspectives.

9/11 is a time of remembrance. It is also a time to reflect and ask yourself how you’re doing. How do you demonstrate empathy in your workplace? In your personal life? In your community? How open-minded are you when you travel to other countries or when you welcome new citizens to ours? Where can you incorporate peace, love, and unity in your life?

The Power of Unified Silence

CircleBannerOn Sunday, July 17, 2016, on the eve of the Republican National Convention in Cleveland, Ohio, I witnessed the power of unified silence by participating in Circle the City With Love, a 30-minute silent “stand” to show the world that with peace, love and unity, anything is possible. Standing with me was my husband, Mark, my sister Marianne and my brother-in-law Gene. Circle the City With Love was the idea of Sister Rita Petruziello, executive director of River’s Edge, a sponsored ministry of the Congregation of St. Joseph on Cleveland’s west side.

People from all walks of life, representing diversity in age, race, religion, lifestyle, economic background, and gender, joined hands as a sign of solidarity in bringing the Circle the City With Love message to the community, the nation, and the world. More than 2,000 people spanned the Hope Memorial Bridge, forming two lines across the historic 4,490-foot bridge. A group of about 30 police officers on bicycles received cheers of support and thank you’s from the crowd as they rode across the bridge.

SrRitaPetruziello

Sister Rita Petruziello

When the fog horn blew, indicating that the 30 minutes of silence had begun, people became quiet immediately. I found myself fully present and aware of every environmental sound and sensation, the breeze, the heat of the sun on my shoulders, the din of distant traffic. Within moments, I felt tears welling up in my eyes as I experienced firsthand the power of purposeful silence. I wasn’t distracted by my usual “monkey mind” which is quite active, thinking of things to do. Rather, my mind was relaxed and at peace, joyfully demonstrating solidarity, unity, peace, compassion, love, and hope in action.

When the fog horn sounded to indicate the end of the stand, strangers embraced, hugged, shook hands, chatted a bit, and then went on with the rest of their day. Donning our Circle the City With Love t-shirts allowed us to identify our community anywhere in the city for the rest of the day. We didn’t have to say a word, just simply nod, sending a nonverbal cue that we shared a common purpose.

-8a5c2ebe922493b7Just one day prior, I had listened to Day 6 of Deepak Chopra and Oprah Winfrey’s free 21-day meditation series, Getting Unstuck: Creating a Limitless Life. The message for that day was You Deserve More Than Second-Hand Experiences. A first-hand experience is one that you create for yourself, one that no one else can demand of you, one that reminds you, as Deepak suggests, that “I am the author of my day.”

For me, the Circle the City With Love experience was a powerful, memorable first-hand experience. As a result, I am challenging myself to create more first-hand experiences that expand my perspective and worldview.

When you live a purposeful life, you gain more from it. As Henry David Thoreau said, “You must live in the present, launch yourself on every wave, find your eternity in each moment.”

How are you rising above and becoming the author of your day?

Images: Joshua Gunter, cleveland.com.

Invite a Summer Attitude to Work

canoe_crop380wSummer is the time of year when the pace of life feels a bit more relaxed, less stressed, and fun. Why can’t we bring the casual joy of summer into the workplace? All it takes is a little creative thinking.

When I was growing up, I took advantage of every minute of summer. The sun and fun was short lived because school was right around the corner. As adults, it’s healthy to reacquaint ourselves with that child that still lives within us, and recall what made summer (and summer vacation) so great. Here are a few considerations to invite a summer attitude to work:

Simply be. If you are choosing to take a vacation this summer, practice being present in each moment and enjoy the sites, sounds, and experiences. Put away the cell phone, tablet or laptop and simply beVacation allows you to return to work refreshed and renewed, not stressed and frustrated. Remember to breathe and enjoy the moment. When you return to work, know that you can recall any pleasant vacation memories at any time you wish. I have observed people who, in meetings or one-on-one conversations, are distracted, thinking about something else. Be fully present and be more focused.

Embrace the silence. When I was a kid, there were no electric (or gas) powered leaf blowers, trimmer/edgers, power washers or behemoth commercial lawn mowers. At night, you could hear the collective chirp of crickets or the rustling of leaves on a tree as a gentle breeze moved through. To truly embrace the silence today means removing yourself from the constant source of noise, the hustle and bustle of traffic, construction, sirens, or power equipment. Sometimes it’s the noise in your head, the constant thinking, worrying, analyzing, and doubting that distracts you and consumes what could otherwise be valuable quiet time. When you do find a quiet spot, simply enjoy the tranquility and silence of that moment.

Move! One of my Mom’s best friends called me “the cyclone” when I was a child because I was constantly moving. Sitting at a desk all day isn’t healthy. Get up and move! Take several breaks throughout the day. Walk the halls. Take time on your lunch break to go outside and walk, even if it’s just for 10 or 15 minutes. You will feel less sluggish and more alert.

Live a little. I don’t know about you, but when I am on vacation, I do things that I don’t often do when I’m at home. I walk more when I travel. I enjoy the taste of food more, especially regional cuisine. The air seems fresher and the sky looks a bit more blue. In some small way, I am giving myself permission to enjoy myself. What if that dividing line between leisure (or vacation) and work became more blurred? What if you brought more of that vacation “feeling” into your work life? You would certainly be a lot easier to work with…even a joy to work with. Imagine that!

With the right attitude, you can bring summer into your workplace. Before you know it, the day will fly by, and you will bring less stress home with you at the end of each day.

The Value of Daily Affirmations

Al Franken as Stuart Smalley, Saturday Night Live, circa 1990s

Professionals who lead successful lives have a secret weapon at their fingertips: Daily affirmations. These short, meaningful statements support who you are, how you behave, and the goals you pursue. They keep you focused on moving ahead.

Even Stuart Smalley, the adorable character created by Al Franken* for Saturday Night Live  back in the early 1990s, had a great positive affirmation that he said to himself in the mirror every day: “I’m good enough. I’m smart enough. And doggone it, people like me!” Just thinking about it makes me smile.

With positive affirmations, you choose messages that perfectly meet your needs. If you want to lead a calming life, that can become one of your daily affirmations. If you want to land a specific job, or earn a certain salary, those can become affirmations as well.

Eugene Burger, an internationally known professional magician and former theology professor, repeats this phrase to himself every morning as he showers: “I give myself permission to be powerful today.” Say that phrase to yourself several times right now. How do you feel? You can create different messages for yourself by inserting a different word in place of powerful. “I give myself permission to be…(generous, caring, respectful, knowledgeable, brilliant, helpful, resourceful)…today.” Before you know it, through positive daily affirmations you will live more of the life that you desire.

Another great affirmation that boots your self-esteem is this: “I am a unique package, filled with plusses and minuses, and the package is good.” This phrase speaks to our humanness because it is true, we all have plusses and minuses, and we have to accept and love ourselves, even the imperfections.

One final word about daily affirmations. If you have never recited affirmations, it can feel awkward at first. It can feel foreign or artificial. As you choose affirmations to suit your needs, and you begin reciting them every day, you will notice a gradual lifting of your spirits. Before you know it, you will feel more powerful or brilliant, generous, knowledgeable, caring, helpful, and resourceful.

*Now MN Senator Al Franken

Money Can’t Buy It

washington.eyeOf all the things that bring us the greatest joy in life, none of them are gifts that are purchased. Instead, they are gifts that come from the heart. They can be given or received. They cannot be bought.

Every year, beginning in late November, people begin purchasing items for holiday gift giving. Often within a few days after the presents have been opened, they become one of many material possessions, tucked away on a shelf, in a drawer, in a cupboard or a closet. The gifts that bring the most lasting joy are those that don’t cost a penny.

Consider the gifts that you can give to others every day:

A smile.

A kind word.

A thank you.

A helping hand.

Recognition for a job well done.

A story.

A shared memory.

A laugh.

A loving embrace.

A hug.

A positive attitude.

Not one of these costs a thing yet each delivers endless riches. What could you do to bring more value to conversations, exchanges or chance encounters this holiday season? How can you keep it going into the New Year? Every day?

Don’t just stand there…do something. If you see an older person struggling to open a door, come to the rescue. If someone drops a glove as she walks down the street, take it to her. If you see someone sitting alone at a gathering, go over and introduce yourself. Invest some time in giving to others. You just might make someone else’s day.

A Simple, Powerful Statement

philosophyDecades ago when I tried to wrap my young mind around Philosophy 101, I struggled to understand its inherent polarities, complexities and of course the never-ending string of thought-provoking questions asked by my professor. At 19, I saw the sky as the sky and that was it. I hadn’t yet explored why the sky existed, how far it extended or if a parallel universe existed. Over the years, I have continued my fascination with the field of philosophy and the brilliant minds who have explored – and continue to explore –  inquiry, knowledge and thought.

In recent years, I have enjoyed the various 21-day meditation series created and hosted by Deepak Chopra and Oprah Winfrey. They often include the Sanskrit Mantra “So Hum,”  which simply means “I am.”

Such a simple statement, yet within it lies a vast terrain for contemplation and exploration.

In my professional presentations, I often begin with an engaging kick-off activity that asks audience members to think of a word or phrase that best describes who they think they are. Then I ask them to pair up with another person in the room to describe each other with just one word or phrase, always in writing, never spoken. They do several rounds of this, with different partners, before revealing to each other how other people described them. The activity has the same result: Surprise and delight. People come away from the activity feeling validated. Often their perception of self comes close to what other people perceived. Once in a while there are some differences. The activity drives home the point that perception and reality are not always exactly the same.

People’s responses to this activity reinforce the notion that we are conditioned to believe that we must be validated by others to feel whole and complete. The human brain is designed to “name” and categorize every living being, object or experience. We create and attach labels to every thought and the brain stores that information for future retrieval (if retrieved at all).

While this activity has positive, consistent results, it reminds me that when we are truly whole and complete, there is no need to fill in the blank. We are enough as is. We simply say with immense satisfaction and fulfillment, “I am.”

Are you?