https://zustco.com/mark_zust The Perceptionist Wed, 16 Oct 2013 18:38:53 +0000 en-US hourly 1 https://wordpress.org/?v=4.1.41 https://zustco.com/mark_zust/?p=14 https://zustco.com/mark_zust/?p=14#comments Mon, 21 Jan 2013 21:44:15 +0000 http://zustco.com/mark_zust/?p=14 Continue reading →]]> It’s not just Siri. It’s all the voice activated “auto attendants” I confront on a weekly basis. Am I not speaking clearly enough? Is it my monotonous midwest accent that is unintelligible to a sophisticated machine? Or do synthetic voice programmers take perverse pleasure in wasting my time? Here’s an idea: as one of the keypad options, why not offer “leave an email for a real person and we’ll get back to you”. The response could be a text, email or (heaven forbid) a live phone call. In any event, I could receive a cogent answer in a reasonable (read: 24 hour) timeframe without spending 30 minutes shouting into my cell phone. Am I just ranting or could I be on to something? Customer service experts, take note…

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