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	<title>Mark Zust &#187; Engagement</title>
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	<link>https://zustco.com/mark_zust</link>
	<description>The Perceptionist</description>
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		<title>Rules of engagement</title>
		<link>https://zustco.com/mark_zust/?p=183</link>
		<comments>https://zustco.com/mark_zust/?p=183#comments</comments>
		<pubDate>Tue, 11 Jun 2013 19:14:47 +0000</pubDate>
		<dc:creator><![CDATA[admin]]></dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Perception and Reality]]></category>
		<category><![CDATA[art of conversation]]></category>
		<category><![CDATA[Being Social]]></category>
		<category><![CDATA[connecting with others]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[Engagement]]></category>
		<category><![CDATA[life lessons]]></category>
		<category><![CDATA[Listening]]></category>
		<category><![CDATA[Socialization]]></category>
		<category><![CDATA[Speaking]]></category>

		<guid isPermaLink="false">http://zustco.com/mark_zust/?p=183</guid>
		<description><![CDATA[Lots of magicians earn their &#8220;stage time&#8221; at a young age by performing for neighbors or entertaining at children&#8217;s birthday parties. My path was a little different. By age 16, I was performing at local and regional trade shows and I learned &#8230; <a href="https://zustco.com/mark_zust/?p=183">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
				<content:encoded><![CDATA[<p><img class="attachment-post-thumbnail" alt="601945_figures_negotiation_2" src="http://zustco.com/mark_zust/wp-content/uploads/2013/06/601945_figures_negotiation_2.jpg" width="266" height="163" /></p>
<p>Lots of magicians earn their &#8220;stage time&#8221; at a young age by performing for neighbors or entertaining at children&#8217;s birthday parties. My path was a little different. By age 16, I was performing at local and regional trade shows and I learned quickly what worked and what didn&#8217;t with harried, jaded business people. I needed an approach that would immediately hook passersby to stop, or at least slow down, long enough to engage them. I would point to an imaginary spot just above my head, reach up and produce a real flame between my fingertips. At the same time I would say &#8220;Here&#8217;s something impossible and maybe a little dangerous!&#8221;</p>
<p>I didn&#8217;t look at the flame licking my fingers, but instead smiled and made eye contact with the individual. I tossed the flame toward my left hand and when it landed, the flame had become a gold coin. I handed the coin to the business person as I explained &#8220;This is my gift to you. You may keep it or try your luck to win one of these amazing prizes.&#8221; Nine times out of ten, the individual would laugh, then hand the coin to a salesperson in return for a spin of the prize wheel.<br />
Shilling for companies as a teenager was my introduction to the art of engagement. I still use the same techniques today.</p>
<p><strong>The steps to engagement are simple:</strong><br />
<strong>1. Be intriguing.</strong> You don&#8217;t have to pluck flames from the air to capture attention (although it couldn&#8217;t hurt). Simply engage the person with a smile and an intriguing comment or question, such as &#8220;Are you having an amazing day?&#8221; If they say yes, follow up with &#8220;Me, too! What amazing thing has happened to you today?&#8221; If they say no, state &#8220;Well, it&#8217;s not too late! Tell me about an amazing experience you&#8217;ve had recently.&#8221; People are drawn to those who find them fascinating, so be genuinely interested in others and you&#8217;ll never be at a loss for good conversation.</p>
<p><strong>2. Give a gift</strong>. It could be the gift of your attention and a useful comment such as a compliment, a savvy observation or even a suggestion of a hot new restaurant, movie or book. Sharing insights and recommendations show that you&#8217;re really listening and that you&#8217;ve placed the other person&#8217;s needs front and center.</p>
<p><strong>3. Offer choice</strong>. Let the person drive the conversation and let them choose the path. You can always give the topic a little nudge, but take your lead from the other person&#8217;s comments and interests. The best interviewers and conversationalists are those who listen intently and ask questions sparingly.</p>
<p>To be engaging means to be engaged. Enjoy meeting people, leave your ego and agendas at home, and be genuinely interested in others. You&#8217;ll quickly become engaged with everyone you meet and they will love you for it.</p>
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