Starbucks’ Sweet Smell of Success

cap-and-gownWith the announcement this week that Starbucks is partnering with Arizona State University (ASU) Online to offer Starbucks workers college tuition reimbursement, it positions both Starbucks and its workers in a favorable light. The coffee giant’s College Achievement Plan provides a win/win for both employer and workers.

How it positions Starbucks: This new plan complements the Starbucks mission: To inspire and nurture the human spirit - one person, one cup and one neighborhood at a time.” It positions Starbucks as an industry leader, encouraging its workers who work 20 hours or more a week (either part time or full time) to complete their college education through convenient, online courses. It also demonstrates that Starbucks is paying it forward, investing in the future of its workers. And of course it solidifies the iconic Starbucks brand by building a stronger workforce since workers will remain at Starbucks over the long haul.

How it positions Starbucks partners (they are not called employees): It encourages partners to enroll in college and apply what they learn directly to their work. The more partners learn outside the realm of their daily jobs, the more well-rounded they become. As they continue through college, they may work their way up in the organization. When they apply the “pay it forward” philosophy to their own lives, they become more philanthropic and involved in their communities.

Some are criticizing this plan, claiming it creates another corporate monopoly. Within the College Achievement Plan, when partners complete their freshman and sophomore online courses through ASU, they will be given a discount. Completion of their junior and senior year coursework is fully paid by Starbucks. How refreshing for a corporate employer to offer tuition assistance to its workers. Wouldn’t it be nice if more employers invested in their employees’ futures?

What investments are you making in others and in yourself? How are you paying forward?