Find Joy in Serving Others

HelpingHands2One of the greatest pleasures you can get out of life is being completely selfless — thinking of others before you think of yourself. It doesn’t require much effort…just a little.

On a hot summer day more than a decade ago, my husband and I attended a local art festival. Did I mention that it was a hot day? It was about 90 degrees. After an hour of walking in the heat, I needed something to quench my thirst. The iced cold beverages were flying out of the vendors’ coolers and I decided to buy one. As I stood in line, a woman in a wheelchair was ahead of me. She asked the vendor how much the water was. “One dollar,” he replied. “Oh, I don’t have a dollar with me,” said the woman. The man said he was sorry but the water cost one dollar.

That’s when I decided that I would buy this woman a bottle of water. After I made my purchase, I walked over to the woman and handed her the bottle. “Here is some water for you,” I said. She looked at me in disbelief. Surely she was mistaken. Why would a total stranger present her with a bottle of cold water? “What?” she asked. “I overhead you say that you wanted some water. Here’s some water for you,” I said again. She extended her arms up and pulled me down to her to give me a hug. She began to cry. She said, “God bless you! Thank you. I was just released from the hospital this morning and I don’t have any money with me. I’m so hot and thirsty. Thank you so much.” Giving water to that woman was the high point of my day. I have a feeling my act of kindness was the high point of her day.

Think of the people around you — at work or at home — who may be struggling, frustrated, or simply confused. Your word of encouragement, act of kindness, or generosity of time can change their outlook. What can you share with them?

Sometimes you have to trust your intuition and do what your heart, not your mind, wants to do. When you see someone in need, ask yourself how you could help. You, too, could make someone’s day. Wonderful surprises await you. Ask yourself every morning, “Who can I help today?” At the end of each day, ask yourself, “Who did I help today?” It only takes a minute or two. Soon, serving others will become so natural for you, you will do it without thinking.

©Christine Zust

The Sweet Smell of Career Success Begins With Good Grooming Habits

22With companies adopting a more casual dress code, some workers are becoming more casual about their grooming habits. Personal hygiene lies at the very center of a professional image. It’s not just the clothing that is worn; it’s what’s underneath it all. If you work with someone who needs guidance, initiate a confidential conversation to reinforce the message that good grooming habits have a positive impact on career growth.

Good grooming habits begin with basic cleanliness and continue with maintenance of one’s body and clothing. With your team member, do a quick mental scan right now, from head to toe. Body Health: Hair. Skin. Nails. Teeth. Clothing/Outer wear: Clean. Pressed. Stain-free. Also consider shoes, cologne, accessories, jewelry, and make-up for women. What’s your final assessment?

I have witnessed plenty of bad grooming habits throughout my professional career. Here are a few of my most memorable:

Bad Teeth. During one of my recent presentation skills seminars, a man in his mid-40s, delivered his presentation with his shoulders rounded, head down, with little eye contact, no smile, and weak vocal delivery. When I shared my observations during our private one-on-one evaluation, he opened up and confided in me that his teeth were really bad, that he was embarrassed, and that he was finally going to the dentist to have them fixed. I felt sad and happy at the same time; sad that he had waited many years to fix his teeth, sad that he may have missed some promotions or better job opportunities along the way, and happy that he was finally doing something about it. Interpersonal communication is a vital part of your life and career, so invest in basic dental care to enhance your image.

Heavy Cologne. Years ago, when I served on a selection committee for a new hire, there was one applicant who stood out, and she didn’t stand out for the right reason. Her cologne reached the conference room long before she did. By the time she arrived, the entire room was filled with a strong musky scent. It was a short interview, and she did not get the job. Over-use of a fragrance can completely shift first impressions. More companies are initiating a fragrance-free work environment because strong fragrance can create unpleasant surroundings.

Clean Yet Stinky. Years ago, I worked alongside a new employee who was delightful and hard-working. It was her first job. Everyone loved her enthusiasm, accuracy and efficiency. Yet we noticed one thing: Her body odor. We asked the oldest woman of our group to have a conversation with this young woman. We felt the news might be better received if it came from a wise sage. This was the right choice. When the news was shared, it was revealed that, although this young woman bathed daily, she wore her clothes several times before cleaning them. That meant that all of the oils from her body, along with perspiration odors, marinated in her clothing. When she put dirty clothes back on her body, it was as if she never bathed. After the conversation, she returned to the office like a new woman. From that moment on, her body and her clothing were clean and fresh. An added bonus: The conversation and the shift in personal hygiene boosted her self-confidence.

How can you help someone who needs a gentle nudge? Initiate a critical conversation by following this simple process:

Be kind. Whatever information you share, demonstrate respect and kindness; do not be judgmental.

Begin with a positive statement. “You are a valuable team member” or “You are doing an excellent job.”

Share specific feedback. “May I offer you some feedback about your personal style?” Once a response is given, add “I have noticed that…” “Are you aware of that?” Wait for a response. Avoid saying “Several people have mentioned to me” or “We have noticed” because you want to ensure that you are building trust in your relationship.

Ask for feedback. See how the person is receiving the information.

Receive feedback without judgment. “Now that I have shared my thoughts with you, what are you thinking?” Wait for a response.

Offer additional help. “May I offer some suggestions?” “How can I help you?”

Keep the conversation going. When you initiate a private conversation about a delicate topic like personal hygiene and grooming, you are deepening the level of trust with that other person. Keep the lines of communication open.

A confidential conversation like this, when it is shared with kindness and concern, can transform another person’s life and offer new career possibilities.

United We Stand, United We Fall: A Lesson in Brand Ambassadorship

united.com

united.com

As a professional, your actions represent not only you…they also represent your company. You are a brand ambassador when you work with customers, speak at a national conference, or volunteer in the community. You are the brand, and all it stands for. You are the face of the company. One false move, like bad behavior, can stunt or end career success.

The recent United Airlines debacle demonstrated that actions speak volumes about who you are and what you value.

The United Airlines Flight 3711 incident, which occurred on Sunday, April 2, has been reported, analyzed and picked apart by the media, bloggers and regular folks like you and me. Here’s what happened: The flight was fully booked, and passengers were already seated. One passenger, Dr. David Dao, had been asked to relinquish his seat (which he had paid for) to make room for a United employee. He refused. As a result, Chicago Department of Aviation officers swooped in with brut force, handcuffed and carted Dr. Dao off the plane. In the process, his nose and a few teeth were broken. A video captured by another passenger immediately went viral. The rest, as they say, is history. In fact, it was an historic event.

It didn’t have to be this way. A moment of thought before taking an action would have resulted in an entirely different outcome…a more positive one…for everyone involved.

Days later, top headlines are still trending:

Newsweek: Why United Was Legally Wrong to Deplane David Dao

NBC News: United CEO: Doctor being dragged off plane was ‘watershed moment’

What would a good brand ambassador do? Here are a few thoughts:

Know what your brand stands for. Your brand is that one thing that represents who you are and what you stand for. First, United’s brand begins with its name, United. That one word creates a larger-than-life image of the company. What does United stand for? Second, you may or may not remember United Airlines’ famous tagline, “Fly the friendly skies.” Because of the brut force that was used to remove Dr. Dao from his seat, one might question, “Is United really friendly?” If United’s thought leaders had really, well, thought about this, they may have come to the conclusion that the action that was being considered didn’t fit with the United brand. But things didn’t play out that way. Every employee of United is a brand ambassador for the airline. And every employee of the Chicago Department of Aviation serves as a brand ambassador for the organization.

Do the right thing. Consider the public’s reaction once the video went viral. It was clear that everyone agreed that the situation was not handled properly. We have all been in situations where our gut screamed out to us “Don’t do it!!!!!” Yet, we ended up not listening to our intuition and lived to regret our poor choice. When your conscience speaks, listen.

If protocol is flawed, pitch it. “I was just following protocol” is not a good enough reason. Sure, United Airlines had a policy. All airlines have policies, procedures and protocol. Sometimes you need to look at protocol, look at the situation, consider the outcome, and ask if the protocol fits the situation and if the outcome is one you desire. If things don’t add up, it’s time to re-examine the protocol or throw it out completely in that situation. The incident has resulted in United Airlines changing its policy.

Take quick, responsible action. The leadership at United Airlines first offered a boilerplate response to the media, saying they were examining what had happened before commenting. A few days later, United CEO Oscar Munoz apologized and took full responsibility. This was too little too late. Two days after the incident, United’s stock had fallen by 4%, roughly $1.5 billion. Although the stock has regained some of its strength, United will carry this ding on its record forever.

Be strategic. In my workshops, I remind people how important it is to keep your finger on the pulse of what’s happening in the marketplace. Technology makes it so easy to do. If you want to get ahead in your career, you have to stay ahead of the competition. A change in the airline industry began shortly after the United Airlines incident. A CBS News headline says it all: “Three airlines change policies in wake of United’s passenger dragging incident.”

Build a culture of respect and compassion. You will never find yourself in an awkward situation or have to apologize for bad behavior if you treat every person that you meet with respect and compassion. More people recognize  that this is the best way to move forward together.

The United Airlines incident is already becoming an important case study for business schools, communication scholars, human resource professionals and enforcement officers. Hopefully this is one case where we will learn from mistakes and bring about positive change as brand ambassadors.

Without Art, There Is No Humanity

Pictured: Cleveland Public Theatre’s Brick City Theatre. Photo by Steve Wagner.

Art is an essential part of my life. It enhances my well-being. You may be the kind of person who values access to community programs that offer music, dance or theatre performances, literary readings, or lectures on philosophy or history. Without art, there is no humanity. Without humanity, hope is compromised.

I was introduced to the arts at a very early age. My mother, a gifted singer, played piano and sang to me in our living room to keep me occupied before I was old enough to go to school. She also acted in our local community theater for many years. I have fond memories of sitting in the back of that community theater, watching my mom in rehearsals. I continued that love of artistic expression into adulthood, and served on the board of directors for several small arts organizations. Today, I remain a dedicated arts patron.

Every nonprofit arts organization relies on some form of public funding to bring its creative and brilliantly produced programs to the community. Currently, several important cultural institutions are being threatened: The National Endowment for the Arts (NEA) and the National Endowment for the Humanities (NEH). As independent agencies of the U. S. Federal government, the NEA and NEH were established through the National Foundation on the Arts and the Humanities Act of 1965, which was enacted by Congress.

The NEA supports arts programming in the areas of accessibility, dance, international arts, media arts, musical theater and theater, visual arts, design, literature, museums, opera, arts education, folk and traditional arts, and music.

“What are the humanities?” you may ask. The National Foundation on the Arts and the Humanities Act of 1965, as amended, explains:

“The term ‘humanities’ includes, but is not limited to, the study and interpretation of the following: language, both modern and classical; linguistics; literature; history; jurisprudence; philosophy; archaeology; comparative religion; ethics; the history, criticism and theory of the arts; those aspects of social sciences which have humanistic content and employ humanistic methods; and the study and application of the humanities to the human environment with particular attention to reflecting our diverse heritage, traditions, and history and to the relevance of the humanities to the current conditions of national life.”

The Corporation for Public Broadcasting (CPB), a nonprofit corporation created by Congress in the Public Broadcasting Act of 1967 is also under scrutiny. CPB provides funding assistance to more than 1,500 public radio and television stations across the country. Programs provide rich educational, historical, and entertainment content.

Funding for these three essential organizations is less than $750 Million. To put things into perspective, proposed U.S. military spending is expected to increase by 10%, equivalent to a $54 Billion hike. That’s with a B, and that’s just the increase.

Where would our American society be without the arts and humanities? The value that these three organizations provide to citizens is unparalleled. Millions of underprivileged children have benefited from after-school arts programs. Senior citizens on fixed incomes have tuned into interviews with thought leaders and listened to great performances. Families have enjoyed free community performances.

Consider how your life (and the lives of your family, your children), has been enriched by programming in the arts and humanities. Now think about how the lives of future generations will be affected if these vital organizations disappear. Take a moment to join the fight to retain the NEA, the NEH and the CPB. It only takes a moment.

#NEHMatters

#NEAMatters

#CPBMatters

#SavetheNEH

#SavetheNEA

#SavetheCPB

@NEHgov

@CPBMedia

@ClevelandPublicTheatre

Women’s Voices Are Significant to the World

iwd-logomain2Today marks International Women’s Day, one day each year that celebrates the “social, economic, cultural, and political achievements of women.” This year’s theme is Be Bold For Change. Take a moment to honor and recognize the women who have served as positive role models in your life, who have inspired and motivated you, and who have bravely charted new territory as pathfinders.

Now imagine your life without them. Oh, wait a minute. You wouldn’t be here if not for a woman! This message is being reinforced by leaders of the January 21, 2017 Women’s March. They are encouraging women to participate in A Day Without A Woman on this International Women’s Day by not spending any money (or alternatively supporting women- and minority-owned businesses)  and by not engaging in any work.

Think about all of the women who have encouraged and inspired you. Mothers. Grandmothers. Aunts. Sisters. Daughters. Granddaughters. Great-granddaughters. Sisters-in-law. Mothers-in-law. Teachers. Bosses. Co-workers. Neighbors. Religious leaders. Shop owners. Community leaders. Political leaders. Friends.

I for one would not be the person I am today were it not for the courageous, intelligent, fearless women who came before me.

On this day, I honor my maternal grandmother who emigrated from Poland to begin a new life in America. She spoke no English when she arrived at Ellis Island. As a wife and mother, she ran a large household (with seven children) on a small stipend. Her values of hard work, discipline, and sacrifice were passed on to her children.

My 96-year-old mother continues to inspire me every day. I have enjoyed many lengthy conversations with her over the years, listening to her life story, and understanding her remarkable life as a first generation American. It took her ten years to work her way through college to receive her first degree – at the age of 47. At the age of 80, she received her second college degree. Although she could have audited classes for free as a senior citizen, she preferred to pay for every class so she could earn a degree.

Many women have inspired me from afar. The list is too long to include all of them here, yet, a few stand out…women of all ages and backgrounds:

“Without leaps of imagination, or dreaming, we lose the excitement of possibilities. Dreaming, after all, is a form of planning.” Gloria Steinem

 

“Love recognizes no barriers. It jumps hurdles, leaps fences, penetrates walls to arrive at its destination full of hope.” Maya Angelou

 

“Whatever the problem, be part of the solution. Don’t just sit around raising questions and pointing out obstacles.”

Tina Fey

 

“Let us remember: One book, one pen, one child, and one teacher can change the world.” Malala Yousafzai

 

“If we have no peace, it is because we have forgotten that we belong to each other.” Mother Teresa

 

“Never interrupt someone doing what you said couldn’t be done.” Amelia Earhart

 

“One may walk over the highest mountain one step at a time.” Barbara Walters

Now more than ever, women’s voices must be heard. We are economic decision makers, leaders in education, innovators in science and technology, entrepreneurs, and nurturers of the human family. Our inclusive and collaborative style leads to positive change. A quick review of Forbes Magazine’s “The World’s 100 Most Influential Women” will remind you of the capabilities and accomplishments of women.

At some point today, pause for a moment, and silently thank the women who have encouraged, supported, and inspired you. Or better yet, pick up the phone and call them!

Follow more activity on:

#InternationalWomensDay

#BeBoldForChange

#ADayWithoutAWoman

Out With the Old Goals, In With the New

2017-1It’s that time of year again…time to review the year that is ending and plan for the new year that is about to begin. The last week of December is an excellent time to take stock of professional goals and achievements. The review begins with a few simple questions:

For 2016: Goals/Achievements

What were your top professional goals this year?

What were your greatest achievements? (list as many achievements as you like)

Which achievement are you most proud of? Why?

What was the greatest lesson you learned? In what way are you applying that learning to your career?

For 2016: Unachieved Goals

What goals did not get completed? Why?

Will any of these unachieved goals move into 2017? Where do they fit in your priorities?

For 2017: Goals

What are you most looking forward to in the new year?

What are your top goals?

What skill(s) do you want to improve or add? In what way will that skill help to advance your career?

How will you reward yourself when you achieve your goals?

Paying It Forward

In what way will you help others achieve their goals? (Will you serve as a mentor or coach? Will you help to develop an initiative for young leaders within your company?)

How will you recognize or reward others for exceptional work?

In what way will you help to create an open, supportive environment at work?

Taking the time to answer these simple questions is time well invested. By reflecting on your achievements for 2016 and focusing on goals for 2017, you will enter the new year with a fresh perspective on the work that lies ahead. If you like the process, ask these questions at the end of each quarter as you prepare for the next. By the end of 2017, you will be so used to the process, you will be ready for another new year. Who knows? In a year, you may be even further ahead in your career than you anticipated!

The Power of Unified Silence

CircleBannerOn Sunday, July 17, 2016, on the eve of the Republican National Convention in Cleveland, Ohio, I witnessed the power of unified silence by participating in Circle the City With Love, a 30-minute silent “stand” to show the world that with peace, love and unity, anything is possible. Standing with me was my husband, Mark, my sister Marianne and my brother-in-law Gene. Circle the City With Love was the idea of Sister Rita Petruziello, executive director of River’s Edge, a sponsored ministry of the Congregation of St. Joseph on Cleveland’s west side.

People from all walks of life, representing diversity in age, race, religion, lifestyle, economic background, and gender, joined hands as a sign of solidarity in bringing the Circle the City With Love message to the community, the nation, and the world. More than 2,000 people spanned the Hope Memorial Bridge, forming two lines across the historic 4,490-foot bridge. A group of about 30 police officers on bicycles received cheers of support and thank you’s from the crowd as they rode across the bridge.

SrRitaPetruziello

Sister Rita Petruziello

When the fog horn blew, indicating that the 30 minutes of silence had begun, people became quiet immediately. I found myself fully present and aware of every environmental sound and sensation, the breeze, the heat of the sun on my shoulders, the din of distant traffic. Within moments, I felt tears welling up in my eyes as I experienced firsthand the power of purposeful silence. I wasn’t distracted by my usual “monkey mind” which is quite active, thinking of things to do. Rather, my mind was relaxed and at peace, joyfully demonstrating solidarity, unity, peace, compassion, love, and hope in action.

When the fog horn sounded to indicate the end of the stand, strangers embraced, hugged, shook hands, chatted a bit, and then went on with the rest of their day. Donning our Circle the City With Love t-shirts allowed us to identify our community anywhere in the city for the rest of the day. We didn’t have to say a word, just simply nod, sending a nonverbal cue that we shared a common purpose.

-8a5c2ebe922493b7Just one day prior, I had listened to Day 6 of Deepak Chopra and Oprah Winfrey’s free 21-day meditation series, Getting Unstuck: Creating a Limitless Life. The message for that day was You Deserve More Than Second-Hand Experiences. A first-hand experience is one that you create for yourself, one that no one else can demand of you, one that reminds you, as Deepak suggests, that “I am the author of my day.”

For me, the Circle the City With Love experience was a powerful, memorable first-hand experience. As a result, I am challenging myself to create more first-hand experiences that expand my perspective and worldview.

When you live a purposeful life, you gain more from it. As Henry David Thoreau said, “You must live in the present, launch yourself on every wave, find your eternity in each moment.”

How are you rising above and becoming the author of your day?

Images: Joshua Gunter, cleveland.com.

For the USSF, It’s Time to Set the Gold Standard

pure-goldThe U.S. Soccer Federation (USSF) has an opportunity to strategically position itself as the professional sports organization that represents the best interests of all players, both male and female. Doing so would totally change the culture of professional sports by treating female athletes fairly and equitably. Today’s definition of the gold standard is simply “the paragon of excellence.” It’s time the USSF put this into practice within its own organization.

Why is the topic of equality met with such disinterest or even disdain when it is one of America’s foundational core values?

Recently, five members of the U.S. Women’s Soccer Team filed a federal complaint with the Equal Employment Opportunity Commission to draw attention to the appalling discrepancy in pay between their team and their colleagues of the U.S. Men’s Soccer Team. According to media reports, the USSF’s response to the filing was that it was “an irrational request.”

What is irrational and totally incomprehensible is this: The men’s soccer team earns about double to two-thirds more than female soccer players. Men also can earn up to more than four times what women earn in bonuses. The U.S. Women’s Soccer Team has delivered multiple wins, earning several gold medals, and in fact is the gold standard of Olympians. Read one of my earlier blog posts referencing how the U.S. Women’s Soccer Team serves as a positive role model.

If the soccer boot were on the other foot and men were earning one-half to two-thirds less than women, what do you think male players would do? They would rise up too.

Many, perhaps most, of the U.S. Women’s Soccer Team members are the primary earners in their households, some juggling responsibilities with rearing a growing family or assisting aging parents. They have earned the right to make a decent income just as much as men do. Why should they be treated any differently? They work just as hard at playing an exciting game, which attracts television viewers and major sponsors, increases advertising revenue, generates publicity and boosts the human spirit.

This isn’t the first time the U.S. Women’s Soccer Team has gone head to head with the USSF. Similar conversations have been occurring for the past few decades.

It’s time for the USSF to embrace fairness and equity within the sport. The U.S. Women’s Soccer Team is a powerful, well-respected brand. It’s time to acknowledge and reward it.

Thank You, Harper Lee

harper lee youngThank you, Nelle Harper Lee, for opening our eyes to social injustice in the South in your Pulitzer Prize winning novel, To Kill a Mockingbird. The book has remained on the required reading list of just about every school in America for decades. Lee, who died on February 19 at the age of 89, leaves an indelible mark on American literature.

Lee’s book was released in 1961. Just one year later, To Kill a Mockingbird was released as a movie, starring Gregory Peck as a well respected white attorney, Atticus Finch, in a small Alabama town, representing a black man wrongly accused of raping a white woman. Peck’s portrayal of Atticus Finch earned him an Academy Award for best actor. It was the humanity demonstrated by Atticus Finch that drew him close to our hearts: a professional man who treated each human being fairly and with respect, regardless of race, religion or economic status.

To Kill a Mockingbird is just as relevant today – 60+ years later – as it was when it was first released. It reminds us of the struggle and tremendous work behind our country’s civil rights movement. Exceptional literature challenges your thinking and opens your eyes, mind and heart to a different perspective, and expands your worldview.

When Lee’s Go Set a Watchman was published in 2015, some fans were disappointed to learn that their beloved Atticus Finch was portrayed as a different character altogether, a bigot and a racist. The book’s release now encourages us as readers to look at each piece of literature on its own and have a conversation. An excellent comparative analysis by Jonathan Sturgeon on Mockingbird and Watchman sheds light on the story behind the creation of the two books.

Millions of high school kids who were required to read Mockingbird thank you, Miss Lee, for educating them about social injustice. And for all those who faced discrimination, racism or bigotry, they thank you for giving voice to their lived experience.

Thank you, Miss Lee, for courageously saying what few people would at the time. Americans of all ages and backgrounds today are still learning the lessons from To Kill a Mockingbird and now Go Set a Watchman. Thank you for initiating the dialogue.

What Jon Stewart Teaches Us About Power Positioning

Jon Stewart, Comedy Central

Jon Stewart, Comedy Central

When Jon Stewart left Comedy Central’s The Daily Show with Jon Stewart, people were wondering what he was going to do. The answer is simple: He is doing good. Listen up, professionals, and learn from Stewart, who is using his positioning power to give others a voice.

On the December 7, 2015 Daily Show, host Trevor Noah welcomed back Stewart, who is bravely tackling a serious issue before Congress right now: the fight to continue funding for first responders of the 9/11 tragedy through the James Zadroga Health and Compensation Reauthorization Act. H.R. 1786 “amends the Public Health Service Act to extend the World Trade Center (WTC) Health Program Fund.  Watch the full episode here.

Stewart and a video crew accompanied first responders to Capitol Hill, visiting the offices of senators, most of whom were (conveniently) out, unavailable or in meetings. With every rejection from Senate staff, Stewart pushed on, heading to the next senator’s office, determined to let first responders’ voices be heard. There were no altercations, no harsh words, just a message that needed to be heard. The only leader who took the time to talk with Stewart and first responders was Senator Rob Portman (R-OH), who later signed the act.

For two decades, I have coached professionals on the importance of power positioning. I define power positioning as “The art of putting yourself in a place that you want to be, that maximizes your talents, skills and contacts.” Stewart demonstrated power positioning in action on Capitol Hill. In his Daily Show appearance, he reached millions of loyal Daily Show viewers, encouraging them to contact their senators and Senate Majority Leader Mitch McConnell (R-KY). He asked them to Tweet using #worstresponders. He recognized that he had the clout and power to raise his voice and raise the collective consciousness of Americans. Political leaders across the country can take pointers from Jon Stewart’s integrity and high level of professionalism. It comes at a time when lives have been shattered and communities are still rebuilding from devastation. It’s time to do the right thing.

All too often, you can easily become passive, detached or uninvolved in the issues of your community, your workplace and the world. The next time you rationalize why you shouldn’t get involved, think again. Your voice could make a difference in someone else’s quality of life.

Thank you, Jon Stewart, for elevating our awareness about this important issue. You continue to be a positive role model for other leaders. You inspire and motivate us all to do a better job of putting other people’s needs ahead of our own.